GiveGab, founded in 2011, is a leading software provider in the space. Their robust technology allows nonprofits to launch fundraising campaigns and events, manage their volunteer opportunities and supporters, and participate in Giving Days.
Our focus during this transition is to give you the best service possible so that you can continue to utilize our products as you have in the past. We are very excited to join GiveGab and leverage their expertise to deliver improved services to you in the future.
Today, you will continue using the Kimbia product just as you have until now. As new opportunities arise, we will follow up with you to let you know about those options
You can view the press release published here. Additionally, we have included an FAQ below to help answer some of your questions. You can also contact us at email@example.com if you have additional questions.
I wish you all the best in your continued fundraising.
Q1: Who is GiveGab and what experience does the company bring to customers?
A1: GiveGab was established in 2011 and is based out of Ithaca, NY. GiveGab has helped nonprofit organizations throughout the United States launch online fundraising campaigns and events, manage their volunteer opportunities and supporters, and participate in Giving Days. GiveGab software is modern and easy-to-use and facilitates the cultivation of long-term giving relationships between nonprofits and their supporters by providing robust online fundraising, donor management, supporter engagement, Giving Days, and more.
Q2: Why did Kimbia decide to sell to GiveGab?
A2: Founded in 2007, Kimbia has helped nonprofits raise over $1 billion since its inception. After a decade of success, we realized that we could be part of something larger by combining with a successful organization such as GiveGab. The acquisition by GiveGab opens up new opportunities for Kimbia customers and team members. It also provides a platform for significant growth in our combined business.
Q3. My giving day is this Spring 2018. Are you changing anything that will affect it proceeding as planned, as we did in previous years?
A3: Clients with Giving Days this Spring are already in the process of planning and configuring through Kimbia’s technology, however, we will gladly introduce you to GiveGab’s giving day platform if you’re interested. We’d love to work with you to help you make that decision!
Q4: Will Kimbia customers receive the same level of support as they currently have?
A4: The GiveGab team will continue to support the Kimbia Platform product and clients using it. Our support team continues to be available at firstname.lastname@example.org to assist you with your day-to-day support needs. There are no plans to move customers from the Kimbia Platform at this time.
Q5: Are you expecting any staffing changes to the Kimbia team?
A5: Kimbia’s employees have been offered the opportunity to continue working under GiveGab’s management to make this transition as seamless as possible. Our goal is to continue providing continuity of services and in that effort, we have begun cross-training and enlarging the support available to our customers.
Q6: Will there be any change in the Kimbia product? Will it still be available to me?
A6: For customers using the Kimbia Platform, your account is still available following the acquisition and will continue to be available for ongoing use. For Giving Day customers, projects for events scheduled through May 2018 are continuing as normal using the Kimbia Giving Day Event Manager. Those events will be supported throughout the project phase, event, and post-event as normal. Additionally, the GiveGab team is enhancing our capability and adding additional resources to allow for continued event support.
Q7: I’m interested in the GiveGab product instead of Kimbia. What do I need to do to learn more about my options?
A7: For more information on the GiveGab product and options for moving from the Kimbia platform, please email email@example.com.
Q8: What benefits will customers see as a result of the acquisition?
A8: Customers will have access to additional services and an expanded scope of resources. We believe that this acquisition creates a stronger organization that will provide our customers with additional services and a deeper bench of professionals to provide the quality of services our customers desire.
Q9: I just renewed my agreement and would like to continue to use the Kimbia platform. Is this possible?
A9: The Kimbia platform will be available to clients for continued use for as long as reasonably possible. We will follow-up to answer any specific scenarios or timeframe which you may be interested in gathering more information about.
Q10: Will customers need to sign new contracts with GiveGab?
A10: Current customer contracts will be honored as they are written today.
Q11: Will our fees and business arrangements change?
A11: Current customer contracts will be honored as they are written today.
Q12: How does the acquisition of Kimbia fit into GiveGab’s broader strategies for fundraising software?
A12: Kimbia’s years of experience in the giving day and year-round fundraising space allow for a unique combination of subject matter expertise when combined with GiveGab’s team. We look forward to growing our support of customers and enhancing the product further while drawing on this exciting combination of resources.
Q13: Who should I contact if I have other questions?
A13: Please feel free to submit inquiries to firstname.lastname@example.org. We will respond in 48 business hours.